“It's fine to celebrate success but it is more important to heed the lessons of failure.” “Technology is just a tool. In terms of getting the kids working together and motivating them, the teacher is the most important.” “Success is a lousy teacher. It seduces smart people into thinking they can't lose.” “We all need people who will give us feedback. That's how we improve.” “If you can't make it good, at least make it look good.” “Your most unhappy customers are your greatest source of learning.” “As we look ahead into the next century, leaders will be those who empower others.” “Discrimination has a lot of layers that make it tough for minorities to get a leg up.” “Everyone needs a coach. It doesn't matter whether you're a basketball player, a tennis player, a gymnast or a bridge player.” “The Internet is becoming the town square for the global village of tomorrow.”